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Help Center
Answers about shipping, orders, returns, gift cards, and payments.
$35+
Free standard US shipping
$9.95
Express, 2-3 business days
30 days
To return, from delivery
10% off
Every Subscription order
10 questions
US orders typically arrive within 7-10 days of shipment. We ship from our East Coast fulfillment center within 1-2 business days of purchase, and you'll get a tracking number by email once it ships.
Peak seasons, holidays, and carrier delays can extend delivery. Business days exclude weekends and holidays. We ship within the United States only.
Rates vary by region and are calculated at checkout. US orders of $35+ get free standard shipping. See our Shipping Policy.
Yes. Free standard shipping applies to US orders of $35 or more, after discounts and before taxes. Orders under $35 ship at a flat rate. Expedited and express options are available at checkout.
Options appear after you enter your address. Express shortens transit only, so orders still take 1-2 business days to process. Shipping methods can't be changed after an order is placed. If you need express, contact us right away, and we'll try to cancel so you can reorder.
Track with your number here or in your account dashboard. Add our customer care address to your contacts so updates don't land in spam.
Order on your country's website for local rates and faster delivery. We can't ship internationally from patchology.com. You can also shop in person at Sephora (Europe), Space NK (UK), or Mecca (Australia).
Check with neighbors and building management, and wait 48 hours, since carriers sometimes mark items delivered early. If it's still missing, contact us with your order number, and we'll file a claim and help with a replacement.
Yes. At checkout, uncheck "Same as shipping address" to add a separate billing address. For a gift, enter the recipient's address and we'll include a packing slip without prices. To ship to multiple addresses, place separate orders. Each $35+ order ships free.
Security note: First-time orders with different billing and shipping addresses may be verified by phone or email, which can add 1 business day.
Contact us. We'll monitor the return, confirm the updated address with you, and resend.
Contact us right away with your order number, "ADDRESS CHANGE" in the subject line, and the correct address. Changes can't be guaranteed once an order enters fulfillment. If we catch it in time, we'll update it. If it has shipped, we'll send tracking so you can try to intercept it. If it's returned to us, we'll reship free. Save addresses in your account settings to avoid mistakes.
7 questions
Each order takes one payment method for security. Accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, Google Pay, Amazon Pay, and Shop Pay Installments.
To split a payment, use Shop Pay Installments (4 interest-free payments) or link multiple funding sources in PayPal. You can also place separate orders. Each $35+ order ships free.
Choose "Subscribe and Save," then pick a 30, 60, or 90-day frequency. You'll get a reminder email 3 days before each order processes. Card is charged when each order processes. Changes must be made 24 hours before your next billing date. Cancellations apply to future orders only, so orders already processing still ship.
Your account dashboard shows order history and tracking. You can check order status without logging in. Manage subscriptions in the subscription portal.
Contact us within 48 hours with your order number and photos of the damaged items and packaging. We'll send a replacement or a full refund.
Contact us with your order number and photos of the incorrect items. We'll expedite the correct products at no charge.
Yes. Select the points you want to redeem at checkout.
An email when you place your order, when payment goes through, and when your package ships with tracking. You'll also get a delivery confirmation.
3 questions
If you're not completely satisfied, we'll make it right within 30 days of delivery. Contact Customer Love with your order number and reason for return.
Returns apply to patchology.com orders within 30 days of delivery. Original shipping is non-refundable. Gift purchases return for store credit. For Sephora, Ulta, or Amazon purchases, contact that retailer. See our Refund Policy for details.
Refunds go to your original payment method. If more than 10 business days have passed since your refund confirmation, check with your bank, then contact us with your order number.
The customer pays all shipping costs, including return shipping.
4 questions
Add a digital gift card to your cart and check out as usual. You'll get an email with the e-gift card to forward.
Check your junk or spam folder for an email with the subject "Patchology ($amount) gift card." Add our customer care address to your contacts, then search your inbox for it. If you still need help, contact us.
Gift cards can't be returned, canceled, or redeemed for cash except as required by law. They never expire and have no service or maintenance fees.
For balance inquiries, contact us. Lost or stolen gift cards can't be replaced, so keep them safe. They never expire and have no service or maintenance fees.
3 questions
All payments go through secure, encrypted systems. We never store your full credit card information.
Set email and SMS preferences when you place your order. Choose confirmations, shipping updates, delivery alerts, and promotions. To opt in to texts, use the tracking page, or click the footer of any Patchology email. For help, contact us.
Visa, Mastercard, Discover, American Express, PayPal, Google Pay, Amazon Pay, Shop Pay, and Afterpay.
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A quick summary of Patchology's FAQ policies.
