Patch Rewards FAQS

Sign up by creating an account on our site.

Yes, if you have a Patchology account, you're automatically enrolled in the program! Keep an eye on your inbox by signing up for emails to stay up-to-date on all the latest rewards and perks.

Please note: orders placed as a guest will not contribute towards your status points so be sure to sign in to your account.

With each purchase made on Patchology.com, you'll increase your status and unlock even more exclusive benefits.

Here's a breakdown of the tiers:

• Enthusiast Status: 0-499 points
• Devotee Status: 500-999 points
• Obsessed Status: 1000+ points

So, the more you shop, the more points you collect, the higher your status climbs!

Redeeming rewards in our rewards program is easy and straightforward. To start, simply log in to your account on our loyalty program page. From there, navigate to the "Exchange Points" section.

To redeem a coupon, simply click on the applicable coupon and it will copied. Then go to your cart, add it in the "Discount code" window, and click Apply. If you don't want to make a purchase at that moment, no problem! Your coupon code will be saved in your account and can be accessed later.

To find your saved coupons, log in to your account and go to the "Exchange Points" section. From there, simply click on your saved coupon to copy it. You can then apply the code to your order at checkout.

So, whether you're ready to make a purchase now or later, using your rewards in our program is a snap. Log in, redeem your coupon, and start enjoying your savings!

In addition to redeeming coupons, our rewards program also offers special perks based on your tier level. Here's what you can expect:

• Birthday Gift: To celebrate your special day, we'll send you a birthday gift via email. So, don't forget to add your birthday to your loyalty profile and be on the lookout for an email during the month of your birthday.
• Welcome Points: When you enter a new tier, you'll automatically receive welcome points in your account. We'll also send you an email to let you know that the points have been added.
• Free Gift with order: First, you need to sign in to your account on the website. Next, add any product that you’d like to purchase to your cart. After that the free gift option will appear in a pop-up window. Simply click Score, and it will be added to your cart.  Finally, continue with your purchase by checking out as usual. Your free gift will be included with your order.

If you have any trouble redeeming your Free Product perk or accessing any other tier perks, please don't hesitate to reach out to our customer service team for assistance.

Plus, keep an eye out for early access, double point promos and surprise savings - all sent straight to your inbox.

Your benefits are tied to the tier you're currently in. As you move up to the next tier, your new benefits will replace the previous ones. For instance, if you upgrade from Enthusiast to Devotee, you'll have access to new, upgraded Devotee benefits in your loyalty member account.

Your status level is determined by the number of points you have at the start of the tiered program 03.20.2023. To move up to the next tier, continue earning points. Once you've reached a new status, it will remain in your account as long as the Patch Rewards program is active. So, you can enjoy your benefits without worrying about expiration.

Yes! You'll automatically accure points with each subscription order. One dollar equals one point for every subscription order you receive.

Once you've reached a new status, your points and status will remain in your account as long as the Patch Rewards program is active. So, you can enjoy your benefits without worrying about expiration.

Only US & Canada purchases made directly from your account on Patchology website www.patchology.com will count toward status points. Auto Replenishment orders also contribute to your status. Unfortunately, purchases from retailers such as Amazon or Nordstrom are not eligible. Remember to log into your account before checking out to ensure your purchase counts towards your Patch Rewards status, as orders placed as a guest won't qualify.

You will typically see new points within 15 minutes on the Rewards page once you log in. If you don’t see an updated balance, please allow up to 48 hours for us to confirm your purchase. We suggest that you try logging out and back in to see the latest update. 

Referring a friend is a great way to treat friends and get a dollar discount for yourself. Here's how it works:

• Enter your friend's email or send them a message through Messages, WhatsApp or Twitter.
• Your friend needs to click on the link and make a purchase of $300 or more on Patchology.com. They'll get an automatic $15 discount on their order.
• As soon as your friend completes the purchase, you'll receive an email with your $15 discount coupon.

A $15 coupon will not be sent until your friend completes an order of $30 or more.